Try restarting it, and if the problem persists, contact Virgin Media support. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. Options. The power light at the bottom of the device is the only light that should shine if everything is working normally. This means the Hub is on, but your WiFi isn’t. The Virgin Media Hub 5 light at the front let's you know what is g. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Running the diagnostics and it says the cable is. Middle – Ready (green/blue). Red light: Hub 4's red light indicates a problem with your connection. Switch on the power button. but ive noticed quite often the hub will go from a solid white light to a flashing white. I can't reboot the router, I can't reset the router. It has certainly reset as the password for the hub reset to the default. on 30-09-2020 17:56. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. Ensure that the white cable is securely plugged into both the Hub. Channel Optimisation must be left on. Options. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. Area problem yesterday but was notified issues had been resolved this morning. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. Blue flashing light for 2 days now. There's no official status of an orange light on the Hub 3. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. 2. I checked my router and it has a flashing blue light. hub4 light goes from solid white to flashing white. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Hi anais834, Welcome to the community and thank you for posting. Section 2: Virgin Media Hub 4 Lights 2. Security matters. Red light on hub 3. If you’re unsure about why this is, it is likely due to a loose connection in your home. 3. Hi I have had the same issue. It has done for over a couple of hours now. They installed a new Hub 4, which now has a red light. I’ve followed all procedures recommended by VM multiple times. I have had a new Hub 5 fitted for just 2 weeks now. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. Possibly not activated properly call. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. However it’s now been 2+ hours and it’s still stuck on this constant loop. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Any attempt to reset or hard reset it have failed and. It’s white when everything is working as it should. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. - pressed reset button for 15 seconds. It didn't solve the issue. Green power light is flashing and WiFi light is green. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. My Hub 4 is pulsing white and occasionally flashing blue and red. • Turn the power switch off on the back of the Hub. 0 & WiFi have worked fine since the initial set up 3 months ago. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Can flash for a few minutes like this, it is normal. I managed to get a live chat. Joining in Options. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. 2GHz is slower (0-80mbps), but has large range, and can go. The SSID must be password protected. If you press the WPS button on the Virgin Media Hub 3. It’s likely to be a loose connection in your home. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I'm currently on 1Gig contract with virgin. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Options. 168. Hub 4 intermittent internet issues dropping out. The pod breath either blue or green sometimes white. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. on 16-08-2022 20:39. 1. Posted by 5 minutes ago. But the light is Amber. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. into a mains socket close to your Hub. Try restarting your Virgin Media box. It has been like this for months. Virgin Media. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. After that the Landline Light started. No internet -hub 4 flashing yellow light. White power light is on and Internet lights are blue. You will see a solid white light ring if you have a Hub 4. I have turned the router off and on still same issue. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. on 17-01-2023 11:31. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. This means the Hub is on, but your WiFi isn’t. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). FTTP New User Install Experience QuickStart, set up and connections. If the power button is flashing white, your hub is installing a software upgrade. I checked my router and it has a flashing blue light. 168. on 18-02-2023 11:16. on 24-07-2022 14:45. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. 0. Regards . Browse. 1, sign on and put it into modem mode. I was like, sure. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. You can use a pen or paper clip to do this. KieranNana. Equipment activation on 0800 953 9500. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. Virgin media hub 4 constant white flashing. The WiFi reception is poor. Home Phone. Options. This can happen after a software upgrade. If you’re using a splitter, make sure that’s firmly connected, too. Forum; Apps. - checked all cables, switches etc for loose connections. Wifi boosters are really hard for me to get connecting. If there’s a problem the lights will tell you what’s going on. 0. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. It continued to flash. Support tell me that this is fine and is an indicator of network status in the area. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. 1 ACCEPTED SOLUTION. It’s likely to be a loose connection in your home. White power light is on and Ready light is off. 0. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). Hub3 flashing green lights. 4. The WiFi Booster will start copying your Hub’s details. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. The red ight has been on constantly for 12 months. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Regards, Daniel. . Hey. flashing green arrows on virgin hub 3. Wait 5-10 minutes for the Hub to reboot itself. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. This flashes during set up, and then stays green for 2 minutes when you're done. Since Friday morning I have been having intermittent issues with my internet/hub 4. on 19-09-2023 03:59. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Check your router settings to enable WiFi. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Hi, My hub 3. Blue flashing light, no amount of resetting or restarting is fixing it. Netflix will stop with the wheel spinning. It continued to flash. 1 ACCEPTED SOLUTION. Hey Riaak, thank you for reaching out and a warm welcome to Virgin Media and the community I am sorry you are having some connection issues. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Stream from Virgin Media. Red Light. It’s likely to be a loose connection in your home. Please look out for the purple envelope in the top right of the screen. So looks like it's something specific to my home connection. Then you can connect to whichever signal you want (before it would've be automatic). Options. This means the hub has power to it, however, it isn’t getting WiFi signal. The power light of the Virgin Media Hub 3. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. I'm not sure what else i can do to fix this any help would be amazing. 2. And that’s it. If you’re using a splitter, make sure that’s firmly connected, too. The WAN light indicates the connection between your Hub and the Virgin Media network. Table of Contents. Try a pinhole reset using the hole on the back of the hub (which. Users should wait for at least 5 minutes for the boot-up process to. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. Virgin TV 360. It doesn’t make a. 0 has got a constant orange light and our internet is working intermittently. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Any attempt to reset or hard reset it have failed and. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . WiFi Light. Hi! My virgin internet is down. I have a red light on the hub. on 02-03-2023 19:38. 5. Are there any tests that forum staff can run to check whether the router is working correctly. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. - 5386787. If you're worried, flick back to router mode, see what colour it is when it comes back on line. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. on 29-12-2022 23:18. Tudor. Wait a few minutes for the Hub to clear its settings and reboot. If you’re using a splitter, make sure that’s firmly connected, too. Broadband. WiFi Light : Solid Green: WiFi is on. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Then follow steps 2. It should then pulse slowly as it connects to your Hub. Tried manually rebooting the modem, it has flashing white light for a few minutes then red light. Flashing White. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. I'm currently on 1Gig contract with virgin. The red band on a Hub4 means no internet connection. A power adaptor to plug into the Stream box and a power socket at the wall. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. 0. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. on 09-08-2023 15:21. 3. Channel Optimisation must be left on. Stream from. Steady White: The hub is fully. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. 0. Ganzino. Green power light is flashing and WiFi light is green. Didn’t work at all. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Flashing Red – Updating firmware. on 13-06-2023 11:34. installed the new hub 5 from hub 4 due to package change . Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. Further power cycles and resets do not change the behaviour. Constant red light on setup. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. The box is a safety isolator. For the 2nd time in the space of a few days I've got a flashing hub. I turned it on and off, reset the hub and checked the cables. No matter what I do the original pod won’t connect to the hub wirelessly. I have also fairly recently moved up to 650Mb broadband to combat these issues. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. These lights are: Power: This light will be solid white when the router is powered on. Hub 5 red light. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. 0 Kudos Reply. Logging into the advanced settings (IP address in browser) says internet has registration failure. We would like to show you a description here but the site won’t allow us. It’s like a. on 08-04-2023 10:07. . Think streaming in Ultra HD, grabbing that game update. White light on. I have a Super Hub 3 (white) at the moment. Go to solution. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Flashing white: The Hub 4 is starting up. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The light should turn solid for a moment when you first switch on the WiFi Pod (white). OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. For Hub 3. All Rights ReservedThanks for this. Joining in. I don't know what the other small light is for. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. No ongoing issues upon checking in mobile app and website. The virginmedia connect app does nothing in regards to the connecting. Switch the hub back on at the power. Why is my virgin Hub 3. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. I recently upgraded by bandwidth and a hub 5 arrived today. Similar to other posts in this forum, my Virgin Media Hub 4 has stopped working after I tried to reboot it. If the light is red, it means there is an issue with your internet connection. Options. hub4 light goes from solid white to flashing white. . WiFi box has had a flashing green light all day. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. clairelb444. It’s likely to be a loose connection in your home. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Flashing white light: When the Hub is booting up, it displays a flashing white light. Virgin Media’s mighty Hub brings the magic right into your home. It might flash or change colour when you first turn the Hub on or after a restart. 168. We would like to show you a description here but the site won’t allow us. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. in Medway Kent . If it does, proceed to the next solution. . More information can be found here . Please - 5425686. HUB 4 broken. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. White through to light orange are acceptable. Options. Not applicable. 1. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Super hub - Status lights and control buttons. It may be the Pod just needs to be re-activated. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. It’s white when everything is working as it should. See full list on routerfreak. Manage Your Account. The power light will remain on. Flashing White. 0. Now, navigate to the Advanced Settings, then click on Wireless. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. My hub is flashing a red light, but I have checked all the wires and all are connected securely. 1 from a browser?. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. The white power light will come on and the arrows will be flashing amber or red. Red: Red lights mean there’s a snag with your connection. Mumfordd04. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. 0. Stignasty2. If the scan finds any. Check the router panel/diagnostics and it’s reporting everything is fine. Try our TV troubleshooting tool now. Switched on and off. After that it starts the process over again and reverts back to the green. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Still no message in box from you. This can last for anywhere up to 10. Hi JS999, According to this Link a box with the light flashing in any colour is faulty. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. It is booting up and should be ready in 5 minutes. Green flashing base light for hours, no internet. All the help says something about a telephone but I don’t have one so don’t know how to proceed. It’s been 4 hours but. Users should wait for at least 5 minutes for the boot-up process to. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Sorry to hear that you're having concerns with the flashing light on your hub 5. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. Options. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. As soon as the hub is ready, you will see the white power lamp. HUB 4 broken. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Remember: Once the Hub is reset, it will. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. If you’re using a splitter, make sure that’s firmly connected, too. I have 3 wifi pods in different locations of the house. There are separate lights for the 2. The SSIDs must be the same and broadcast enabled. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. If the lights indicate a problem, try the next.